Access to Services & Support

Mental Health Support

The outbreak of COVID-19 may be stressful for people. You may be experiencing a high degree of uncertainty, worry, anxiety and stress about the health and safety of your loved ones, and how COVID-19 may disrupt the lives of you and your family.

If you are finding it difficult to cope or feel anxious, Bridge the gapp offers many services to support you and your well-being. Please visit www.bridgethegapp.ca for more information.

If you are feeling isolated and alone during COVID-19, you are encouraged to reach out and speak with a trained mental health peer supporter. Call the CHANNAL Warm Line at 1-855-753-2560 9AM-12AM daily.

If you are experiencing a mental health crisis, you should call the Mental Health Crisis Line at 1-888-737-4668, available 24 hours a day, or use the Crisis Text service by texting 686868. Frontline workers can text ‘FRONTLINE’ to 741741 for mental health crisis support. Kids and Youth looking for support can also contact the Kids Help Phone at 1-800-668-6868.

Medical Support

Pharmacists can extend prescriptions without the need for a Doctor’s appointment.

Torbay Medical Clinic is open for patients of their practice for both phone appointments AND in-person appointments, should the doctor determine it is required. Please call the clinic at (709) 437-6402 if you need to schedule an appointment. Please note that phone calls from blocked numbers may not get through.

Eastern Health has opened a new temporary phone line for individuals who have questions about the status of their hospital appointments. Patients and clients can call 709-752-4500, or toll-free at 1-833-752-4500, Mon to Fri, 8:30am to 4:30pm, to inquire if their scheduled hospital appointment is going ahead/cancelled/rescheduled.

If you are experiencing symptoms of COVID-19 please complete the COVID-19 Self-Assessment. If you cannot access the self-assessment tool, please contact 811. Symptoms of COVID-19 are defined as having ONE of the following:

• Fever (including chills/sweats);
• Cough (new or worsening);
• Shortness of breath or difficulty breathing;
• Runny, stuffy or congested nose (not related to seasonal allergies or other known causes/conditions);
• Sore throat or difficulty swallowing;
• Headache;
• Acute loss of sense of smell or taste;
• Unusual fatigue, lack of energy;
• New onset of muscle aches;
• Loss of appetite;
• Vomiting or diarrhea for more than 24 hours;
• OR a child displaying small red or purple spots on hands and/or feet*

Business Supports

Businesses impacted by the COVID-19 outbreak can view a list of federal, provincial, and municipal supports available at Support for Businesses During COVID-19

Supports include financial supports, loans, and access to credit, as well as supports for employees and for the self-employed.

Other Supports

North East Avalon Food Bank – 437-6367

How can you help prevent the spread of COVID-19?

According to the World Health Organization, coronaviruses may persist on surfaces for a few hours or up to several days depending on the type of surface and temperature/humidity. If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others.

What should you do if you exhibit symptoms?

If you do not have these symptoms but are unsure of contact with COVID-19 and need direction, please call the Torbay Medical Clinic at 437-6402.

If you have trouble breathing, please call 911 or proceed to the Emergency Room immediately.