COVID-19

Newfoundland and Labrador is currently at Alert Level 2


The Town of Torbay is closely monitoring the spread of COVID-19.  We are engaging with leading health authorities and consulting with all levels of governments.

The Town will continue to operate under Level 2 with a focus on providing essential services to residents while protecting the health and safety of everyone.

For COVID-19 Alert Level 2 Information, and guidelines please visit our Provincial Government website at

https://www.gov.nl.ca/covid-19/

Town Services

  • The Town of Torbay will maintain essential services, including water testing, snow/ice control, municipal enforcement, and garbage and recycling collection.
  • The Town Hall is presently under controlled acess under Level 2, and residents are encouraged to have an appointment before accessing the building.  Please contact the Town office at 437-6532.  For staff contact information please visit https://torbay.ca/resident/contact-us/  All visitors to the Town Hall and Facilities will be screened before entry for COVID-19 and must stign in upon entry.
  • Masks are mandatory and must be worn at all times in Town facilities.  Masks will not be provided.
  • The Torbay Common is open for community programming and events.  Preregistration is required.
  • The Municipal Dog Park located at Upper Three Corner Pond Park is now open.  Please ensure to follow Provincial Government COVID-19 guidelines.
  • All Town owned playgrounds are open.  The public are to practice physical distancing, do not enter if exhibiting flu-like symptoms.
  • Council Meetings will be closed to the public but will be available via live stream on our Civic Web Portal – https://torbay.civicweb.net/portal/
  • The Town of Torbay has deferred all tax payments until June 30th.
  • The Planning and Development Department will continue accepting and processing applications and compliance letter requests.

 

Access to Services & Support

Mental Health Support

The outbreak of COVID-19 may be stressful for people. You may be experiencing a high degree of uncertainty, worry, anxiety and stress about the health and safety of your loved ones, and how COVID-19 may disrupt the lives of you and your family.

If you are finding it difficult to cope or feel anxious, Bridge the gapp offers many services to support you and your well-being. Please visit www.bridgethegapp.ca for more information.

If you are feeling isolated and alone during COVID-19, you are encouraged to reach out and speak with a trained mental health peer supporter. Call the CHANNAL Warm Line at 1-855-753-2560 9AM-12AM daily.

If you are experiencing a mental health crisis, you should call the Mental Health Crisis Line at 1-888-737-4668, available 24 hours a day, or use the Crisis Text service by texting 686868. Frontline workers can text ‘FRONTLINE’ to 741741 for mental health crisis support. Kids and Youth looking for support can also contact the Kids Help Phone at 1-800-668-6868.

Medical Support

Pharmacists can extend prescriptions without the need for a Doctor’s appointment.

Torbay Medical Clinic is open for patients of their practice for both phone appointments AND in-person appointments, should the doctor determine it is required. Please call the clinic at (709) 437-6402 if you need to schedule an appointment. Please note that phone calls from blocked numbers may not get through.

Eastern Health has opened a new temporary phone line for individuals who have questions about the status of their hospital appointments. Patients and clients can call 709-752-4500, or toll-free at 1-833-752-4500, Mon to Fri, 8:30am to 4:30pm, to inquire if their scheduled hospital appointment is going ahead/cancelled/rescheduled.

If you are experiencing symptoms of COVID-19 please complete the COVID-19 Self-Assessment. If you cannot access the self-assessment tool, please contact 811. Symptoms of COVID-19 are defined as having ONE of the following:

  • Fever (including chills/sweats);
  • Cough (new or worsening);
  • Shortness of breath or difficulty breathing;
  • Runny, stuffy or congested nose (not related to seasonal allergies or other known causes/conditions);
  • Sore throat or difficulty swallowing;
  • Headache;
  • Acute loss of sense of smell or taste;
  • Unusual fatigue, lack of energy;
  • New onset of muscle aches;
  • Loss of appetite;
  • Vomiting or diarrhea for more than 24 hours;
  • OR a child displaying small red or purple spots on hands and/or feet*

Business Supports

Businesses impacted by the COVID-19 outbreak can view a list of federal, provincial, and municipal supports available at Support for Businesses During COVID-19

Supports include financial supports, loans, and access to credit, as well as supports for employees and for the self-employed.

Other Supports

North East Avalon Food Bank – 437-6367

 


We are currently at Alert Level 2.

How can you help prevent the spread of COVID-19?

The Town of Torbay asks all residents to do their part to prevent the spread of COVID-19. Please practice social (physical) distancing by maintaining a distance of at least 2 m/6 ft from others. Avoid crowds and large gatherings.

Practice good hygiene habits including washing your hands frequently for at least 20 seconds with soap & water or alcohol-based hand rub; avoid touching your eyes, mouth, and nose; and cover your cough or sneeze with the bend of your elbow or a tissue (if using a tissue, please immediately dispose of it in a closed garbage receptacle). If you are unwell please stay home. Those at higher risk of complications from COVID-19 are asked to please stay home except for essential travel, such as picking up supplies or groceries.

According to the World Health Organization, coronaviruses may persist on surfaces for a few hours or up to several days depending on the type of surface and temperature/humidity. If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others.

What should you do if you exhibit symptoms?

If you are experiencing symptoms of COVID-19 please complete the COVID-19 Self-Assessment. If you cannot access the self-assessment tool, please contact 811. Symptoms of COVID-19 are defined as having ONE of the following:

  • Fever (including chills/sweats);
  • Cough (new or worsening);
  • Shortness of breath or difficulty breathing;
  • Runny, stuffy or congested nose (not related to seasonal allergies or other known causes/conditions);
  • Sore throat or difficulty swallowing;
  • Headache;
  • Acute loss of sense of smell or taste;
  • Unusual fatigue, lack of energy;
  • New onset of muscle aches;
  • Loss of appetite;
  • Vomiting or diarrhea for more than 24 hours;
  • OR a child displaying small red or purple spots on hands and/or feet*

If you do not have these symptoms but are unsure of contact with COVID-19 and need direction, please call the Torbay Medical Clinic at 437-6402.

If you have trouble breathing, please call 911 or proceed to the Emergency Room immediately.

How do I stay informed?

Please continue to visit this site, torbay.ca/covid-19, for updates on COVID-19 and the impact on the Town of Torbay. Residents are encouraged to sign up for Torbay Alerts if you have not already done so.
 
Provincial updates: gov.nl.ca/covid-19
National updates: canada.ca/coronavirus
International updates: who.int
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