COVID-19 Updates

Newfoundland and Labrador is currently at Alert Level 4

In order to support the efforts to control the spread of the Coronavirus (COVID-19), the Town of Torbay has made the decision to close all facilities to the public, including the Town Hall. We will continue to operate with a focus on providing core essential services to residents while protecting the health and safety of Town employees to enable them to deliver those services.
The Town is prioritizing the safety of our staff while maintaining essential services for all residents. This includes:
  • Staff working remotely from home when possible
  • Increased cleaning efforts at all offices, facilities and public areas
  • Educating staff on risks and prevention practices
  • Eliminating all business travel
  • Cancellation of public meetings at the Town Hall and all other facilities (for more information on updates to regulations governing public council meetings please click here.)
  • The review and update of emergency preparedness plans
For any inquiries, please contact the Town at (709) 437-6532 or and the appropriate staff will be available to respond.
The Town of Torbay is closely monitoring the spread of the Coronavirus (COVID-19). We are engaging with leading health authorities and consulting with all level of governments to provide a coordinated response.
For information of how the Department of Municipal Affairs and Environment are supporting the provinces municipalities in ensuring essential services are provided to residents please review the letter from Minister of Municipal Affairs and Environment, Derrick Bragg.

Town Closures and Service Impacts

  • All Town facilities, including the Town Hall, are closed to the public.
  • All recreational programs, events, and rentals are cancelled until further notice;
  • All playgrounds, parks, and open spaces will remain closed until further notice;
  • The Town will maintain essential services of water testing, snow/ice control, municipal enforcement, and garbage & recycling collection (as per the regular garbage schedule);
  • Council meetings will be closed to the public but will be available via live stream on the civicweb portal.
  • The Town of Torbay is deferring all tax payments, including residential, commercial, and business taxes, until the end of June, and there will be no interest charged until June 30. Residents who already have pre-authorized debit plans or post-dated cheques in place can take advantage of this tax payment deferral by completing the Tax Payment Deferral Form. For more information on the deferral of tax payments visit: 2020 Tax Deferral.
  • The Planning & Development Department will continue accepting and processing applications and compliance letter requests. Application forms, and any correspondence and documentation can be sent by email to, fax (709) 437-1309 or mail. Application forms are available on the Town’s website and payments can be made via online banking or submission of cheque to the Town of Torbay. For more information visit: Planning & Development – Submitting Applications and Requests
  • The Town of Torbay is no longer required to hold physical public hearings if social distancing protocols cannot be accommodated. The Town will continue to give notice of public hearings and the Commissioner will only be accepting written submissions, which will be considered and reflected, where appropriate, in the Commissioner’s report to Council. For more information on updates to Public Hearings, Registrations, and Appeals view the Circular from Department of Municipal Affairs and Environment Deputy Minister, Dan Michielsen
  • The Harbour Authority has advised that Tapper’s Cove will remain closed until further notice.

Access to Services & Support

The Government of Canada is rolling out an Economic Response Plan due to the impact of the COVID-19 outbreak on workers, parents, and businesses. If you are facing financial hardship as a result of the COVID-19 outbreak, visit the Department of Finance website to see if you qualify for any of the supports available.

Mental Health Support

The outbreak of COVID-19 may be stressful for people. You may be experiencing a high degree of uncertainty, worry, anxiety and stress about the health and safety of your loved ones, and how COVID-19 may disrupt the lives of you and your family.

If you are finding it difficult to cope or feel anxious, Bridge the gapp offers many services to support you and your well-being. Please visit for more information.

If you are feeling isolated and alone during COVID-19, you are encouraged to reach out and speak with a trained mental health peer supporter. Call the CHANNAL Warm Line at 1-855-753-2560 9AM-12AM daily.

If you are experiencing a mental health crisis, you should call the Mental Health Crisis Line at 1-888-737-4668, available 24 hours a day, or use the Crisis Text service by texting 686868. Frontline workers can text ‘FRONTLINE’ to 741741 for mental health crisis support. Kids and Youth looking for support can also contact the Kids Help Phone at 1-800-668-6868.

Medical Support

Pharmacists can extend prescriptions without the need for a Doctor’s appointment.

Torbay Medical Clinic is open for patients of their practice.  To help with social distancing, doctors can provide phone appointments.  Please call the clinic at (709) 437-6402 if you need to schedule an appointment.

Eastern Health has opened a new temporary phone line for individuals who have questions about the status of their hospital appointments. Patients and clients can call 709-752-4500, or toll-free at 1-833-752-4500, Mon to Fri, 8:30am to 4:30pm, to inquire if their scheduled hospital appointment is going ahead/cancelled/rescheduled.

Individuals who are experiencing symptoms of COVID-19, or have come in contact with someone who has fever, cough or difficulty breathing, should complete the online self-assessment at before calling the NL Health Line 811. If you are not seriously ill, do not go to an emergency department or doctors’ office.

Business Supports

Businesses impacted by the COVID-19 outbreak can view a list of federal, provincial, and municipal supports available at Support for Businesses During COVID-19

Supports include tax and payment deferrals, financial supports, supports for employees, and supports for self-employed.

Other Supports

North East Avalon Food Bank – 437-6367



  • The Government of Canada has advised Canadians to curtail all non-essential travel. The Canada and United Stages border have jointly closed their borders to all non-essential travel. This will not impact the transport of goods.
  • All individuals arriving in Newfoundland and Labrador from outside the province must self-isolate for 14 days, including those individuals arriving from other provinces and territories in Canada. Anyone failing to comply with this order are subject to fines and/or jail time.

Physical Distancing & Business Closures


Effective April 30, 2020, households may now choose to spend time with one other household.

  • Your household can join up with one other household, if both households mutually agree.
  • You should not have close contact (within 2 metres) with anyone outside your two-household bubble.
  • You should not join up with more than one household or bubble.
  • For more information, please see our guidance document by clicking here

Provincial Health and Community Services Minister John Haggie has declared a public health emergency as a result of the COVID-19 pandemic. This declaration will effect the operations of several types of businesses and both individuals and businesses that do not comply may face penalties. The order, extended on April 17, 2020 is in effect for 14 days.

  • Retail stores that do not provide services essential to life, health or personal safety of individuals and animals are to close. Retail stores that are permitted to remain open are not permitted to sell scratch or break open lotto tickets in store.
  • Gatherings of more than 5 people are prohibited.
  • All funerals, wakes and visitations are prohibited until further notice (updated March 30, 2020).
  • Burials and weddings are limited to five people including the officiant (updated March 30, 2020).
  • Visitation to personal care homes is prohibited, unless for exceptional circumstances, including end of life.
  • Operators of personal care homes and long term care facilities are prohibited from permitting staff to work across multiple personal care home and long term care facility locations, unless required in exceptional circumstances and where an exemption has been granted.
  • All campsites in municipal and private parks are to close immediately. Those that are not open are prohibited from opening.
  • All private health clinics are to close, except those of physicians and nurse practitioners. A clinician may open their clinic only to provide urgent or emergent services.
  • Other facilities that must close include:
    • gyms and fitness facilities, including yoga studios, tennis and squash facilities;
    • dance studios;
    • cinemas;
    • performance spaces;
    • arenas;
    • personal service establishments, including spas, personal services establishments including spas, esthetic services, hair salons, body piercing, tattooing and tanning salons;
    • businesses that hold a license under the Liquor Control Act whose primary purpose is the consumption of beer, wine, or spirits;
    • bingo halls; and,
    • restaurants for in-person dining (take-out, delivery and drive-thru options are still permitted).

For more information on the restrictions and penalties related to the public health emergency, visit

If you are a business owner in Town of Torbay and have any questions related to these measures and exemptions, please contact or

The Town of Torbay is restricting parades and public motorcades at this time as they are not consistent with the recommended approach to limit vehicular travel in the province for essential reasons.  For more information, please review the letter from Minister of Municipal Affairs and Environment, Derrick Bragg.

How can you help prevent the spread of COVID-19?

The Town of Torbay asks all residents to do their part to prevent the spread of COVID-19. Please stay home except for essential travel, such as picking up supplies or groceries. If you must be in a public space, please practice social (physical) distancing by maintaining a distance of at least 2 m/6 ft from others. Avoid crowds and gatherings (gatherings of more than 5 people are prohibited).

Practice good hygiene habits including washing your hands frequently for at least 20 seconds with soap & water or alcohol-based hand rub; avoid touching your eyes, mouth, and nose; and cover your cough or sneeze with the bend of your elbow or a tissue (if using a tissue, please immediately dispose of it in a closed garbage receptacle). If you are unwell please stay home.

If you are experiencing symptoms of COVID-19, including fever, cough, shortness of breath, headache, sore throat, or runny nose, please contact the healthline at 811.

According to the World Health Organization, coronaviruses may persist on surfaces for a few hours or up to several days depending on the type of surface and temperature/humidity. If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others.

What should you do if you exhibit symptoms?

If you have a cough or a fever, please do not go to the Torbay Medical Clinic. Please phone the Healthline at 811 first if you have any reason to believe you have been in contact with COVID-19.

If you do not have these symptoms but are unsure of contact with COVID-19 and need direction, please call the Torbay Medical Clinic at 437-6402.

If you have trouble breathing, please call 911 or proceed to the Emergency Room immediately.

How do I stay informed?

Please continue to visit this site,, for updates on COVID-19 and the impact on the Town of Torbay. Residents are encouraged to sign up for Torbay Alerts if you have not already done so.
Provincial updates:
National updates:
International updates:
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