COVID-19 Updates

Newfoundland and Labrador is currently at Alert Level 2

In order to support the efforts to control the spread of the Coronavirus (COVID-19), the Town of Torbay has made the decision to close all facilities to the public, including the Town Hall. We will continue to operate with a focus on providing core essential services to residents while protecting the health and safety of Town employees to enable them to deliver those services.
The Town is prioritizing the safety of our staff while maintaining essential services for all residents. This includes:
  • Staff working remotely from home when possible
  • Increased cleaning efforts at all offices, facilities and public areas
  • Educating staff on risks and prevention practices
  • Eliminating all business travel
  • Cancellation of public meetings at the Town Hall and all other facilities (for more information on updates to regulations governing public council meetings please click here.)
  • The review and update of emergency preparedness plans
For any inquiries, please contact the Town at (709) 437-6532 or and the appropriate staff will be available to respond.
The Town of Torbay is closely monitoring the spread of the Coronavirus (COVID-19). We are engaging with leading health authorities and consulting with all level of governments to provide a coordinated response.
For information of how the Department of Municipal Affairs and Environment are supporting the provinces municipalities in ensuring essential services are provided to residents please review the letter from Minister of Municipal Affairs and Environment, Derrick Bragg.

Town Closures and Service Impacts

  • Effective August 24, 2020, wearing a non-medical mask that covers the nose and mouth is mandatory for people 5 years of age or older in most indoor public spaces. Fore a full list of spaces and exceptions visit The Town of Torbay will be requiring the public to wear masks in all Town facilities. Masks will not be provided, please bring your own.
  • The Town Hall is open to the public by appointment only to pay taxes or to meet with the Planning and Development Department;
  • Torbay Common will be opening for community programming and events beginning September 10, 2020. Pre-registration is required for all events and programs. Only registered participants will be permitted entry;
  • The following playgrounds, parks, and open spaces have been re-opened for public use (please click the links below for a full list of restrictions in place). Any outdoor areas not listed below will remain closed until further notice.
  • The Town will maintain essential services of water testing, snow/ice control, municipal enforcement, and garbage & recycling collection (as per the regular garbage schedule);
  • Council meetings will be closed to the public but will be available via live stream on the civicweb portal.
  • The Town of Torbay deferred all tax payments, including residential, commercial, and business taxes, until the end of June, with no interest charged until June 30.
  • The Planning & Development Department will continue accepting and processing applications and compliance letter requests. Application forms, and any correspondence and documentation can be sent by email to, fax (709) 437-1309 or mail. Application forms are available on the Town’s website and payments can be made via online banking or submission of cheque to the Town of Torbay. For more information visit: Planning & Development – Submitting Applications and Requests
  • The Town of Torbay is no longer required to hold physical public hearings if social distancing protocols cannot be accommodated. The Town will continue to give notice of public hearings and the Commissioner will only be accepting written submissions, which will be considered and reflected, where appropriate, in the Commissioner’s report to Council. For more information on updates to Public Hearings, Registrations, and Appeals view the Circular from Department of Municipal Affairs and Environment Deputy Minister, Dan Michielsen

Access to Services & Support

The Government of Canada is rolling out an Economic Response Plan due to the impact of the COVID-19 outbreak on workers, parents, and businesses. If you are facing financial hardship as a result of the COVID-19 outbreak, visit the Department of Finance website to see if you qualify for any of the supports available.

Mental Health Support

The outbreak of COVID-19 may be stressful for people. You may be experiencing a high degree of uncertainty, worry, anxiety and stress about the health and safety of your loved ones, and how COVID-19 may disrupt the lives of you and your family.

If you are finding it difficult to cope or feel anxious, Bridge the gapp offers many services to support you and your well-being. Please visit for more information.

If you are feeling isolated and alone during COVID-19, you are encouraged to reach out and speak with a trained mental health peer supporter. Call the CHANNAL Warm Line at 1-855-753-2560 9AM-12AM daily.

If you are experiencing a mental health crisis, you should call the Mental Health Crisis Line at 1-888-737-4668, available 24 hours a day, or use the Crisis Text service by texting 686868. Frontline workers can text ‘FRONTLINE’ to 741741 for mental health crisis support. Kids and Youth looking for support can also contact the Kids Help Phone at 1-800-668-6868.

Medical Support

Pharmacists can extend prescriptions without the need for a Doctor’s appointment.

Torbay Medical Clinic is open for patients of their practice.  To help with social distancing, doctors can provide phone appointments.  Please call the clinic at (709) 437-6402 if you need to schedule an appointment.

Eastern Health has opened a new temporary phone line for individuals who have questions about the status of their hospital appointments. Patients and clients can call 709-752-4500, or toll-free at 1-833-752-4500, Mon to Fri, 8:30am to 4:30pm, to inquire if their scheduled hospital appointment is going ahead/cancelled/rescheduled.

Individuals who are experiencing symptoms of COVID-19, or have come in contact with someone who has two or more of the following (new or worsening): fever (or signs of a fever, including chills, sweats, muscle aches, lightheadedness), cough, headache, sore throat, painful swallowing, runny nose, diarrhea, loss of sense of smell or taste, unexplained loss of appetite OR small red or purple spots on your hands and/or feet, should complete the online self-assessment at before calling the NL Health Line 811. If you are not seriously ill, do not go to an emergency department or doctors’ office.

Business Supports

Businesses impacted by the COVID-19 outbreak can view a list of federal, provincial, and municipal supports available at Support for Businesses During COVID-19

Supports include tax and payment deferrals, financial supports, supports for employees, and supports for self-employed.

Other Supports

North East Avalon Food Bank – 437-6367



  • The Government of Canada has advised Canadians to curtail all non-essential travel. The Canada and United Stages border have jointly closed their borders to all non-essential travel. This will not impact the transport of goods.
  • All individuals arriving in Newfoundland and Labrador from outside the province must self-isolate for 14 days, including those individuals arriving from other provinces and territories in Canada. Anyone failing to comply with this order are subject to fines and/or jail time.

Physical Distancing & Business Closures

Your double bubble may now choose to spend time with up to 6 more people.

  • You should aim to keep your bubble as small as you can.
  • The new members of your extended bubble do not have to be from the same household.
  • You should not have close contact (within 2 metres) with anyone outside your extended bubble.
  • For more information, please see Bubble Expansion.

Provincial Health and Community Services Minister John Haggie has declared a public health emergency as a result of the COVID-19 pandemic. This declaration will effect the operations of several types of businesses and both individuals and businesses that do not comply may face penalties. On April 30, 2020, a COVID-19 provincial alert system was announced to provide Newfoundlanders and Labradorians with an overview of the steps that will be taken as public health measures are relaxed. Visit the provincial COVID-19 Alert Level System website for more information.

We are currently at Alert Level 2.

Life at Alert Level 2:

Your responsibility:

  • Follow Public Health Guidance for All Alert Levels.
  • People can move about more. Those at higher risk of complications due to COVID-19 should stay at home as much as possible, except to get essentials like groceries and medications.
  • If you have COVID-19 symptoms, contact 811.

Public Spaces and Gatherings:

  • Expansion on size of gatherings to be determined.
  • Places of worship are permitted to resume operations with restrictions.

Recreational Activities:

Health care services:

  • Regional health authorities will continue to allow some health care services to resume.
  • Further expansion of visitation in health care to be determined.
  • Orders for long term care, personal care homes, and assisted living facilities remain in place.

Businesses and Services:

For more information on the restrictions and penalties related to the public health emergency, visit

If you are a business owner in Town of Torbay and have any questions related to these measures and exemptions, please contact or

The Town of Torbay is restricting parades and public motorcades at this time as they are not consistent with the recommended approach to limit vehicular travel in the province for essential reasons.  For more information, please review the letter from Minister of Municipal Affairs and Environment, Derrick Bragg.

How can you help prevent the spread of COVID-19?

The Town of Torbay asks all residents to do their part to prevent the spread of COVID-19. Please practice social (physical) distancing by maintaining a distance of at least 2 m/6 ft from others. Avoid crowds and large gatherings.

Practice good hygiene habits including washing your hands frequently for at least 20 seconds with soap & water or alcohol-based hand rub; avoid touching your eyes, mouth, and nose; and cover your cough or sneeze with the bend of your elbow or a tissue (if using a tissue, please immediately dispose of it in a closed garbage receptacle). If you are unwell please stay home. Those at higher risk of complications from COVID-19 are asked to please stay home except for essential travel, such as picking up supplies or groceries.

According to the World Health Organization, coronaviruses may persist on surfaces for a few hours or up to several days depending on the type of surface and temperature/humidity. If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others.

What should you do if you exhibit symptoms?

If you are experiencing two or more new or worsening symptoms of COVID-19 including fever (or signs of a fever, including chills, sweats, muscle aches, lightheadedness), cough, headache, sore throat, painful swallowing, runny nose, diarrhea, loss of sense of smell or taste, unexplained loss of appetite OR small red or purple spots on your hands and/or feet, should complete the online self-assessment at before calling the NL Health Line 811. If you are not seriously ill, do not go to an emergency department or doctors’ office.

If you do not have these symptoms but are unsure of contact with COVID-19 and need direction, please call the Torbay Medical Clinic at 437-6402.

If you have trouble breathing, please call 911 or proceed to the Emergency Room immediately.

How do I stay informed?

Please continue to visit this site,, for updates on COVID-19 and the impact on the Town of Torbay. Residents are encouraged to sign up for Torbay Alerts if you have not already done so.
Provincial updates:
National updates:
International updates:
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