COVID-19 Updates

Newfoundland and Labrador is currently at Alert Level 5


In order to support the efforts to control the spread of the Coronavirus (COVID-19), the Town of Torbay has made the decision to close all facilities to the public, including the Town Hall. We will continue to operate with a focus on providing core essential services to residents while protecting the health and safety of Town employees to enable them to deliver those services.
The Town is prioritizing the safety of our staff while maintaining essential services for all residents. This includes:
  • Staff working remotely from home when possible
  • Increased cleaning efforts at all offices, facilities and public areas
  • Educating staff on risks and prevention practices
  • Eliminating all business travel
  • Cancellation of public meetings at the Town Hall and all other facilities (for more information on updates to regulations governing public council meetings please click here.)
  • The review and update of emergency preparedness plans
For any inquiries, please contact the Town at (709) 437-6532 or info@torbay.ca and the appropriate staff will be available to respond.
The Town of Torbay is closely monitoring the spread of the Coronavirus (COVID-19). We are engaging with leading health authorities and consulting with all level of governments to provide a coordinated response.
For information of how the Department of Municipal Affairs and Environment are supporting the provinces municipalities in ensuring essential services are provided to residents please review the letter from Minister of Municipal Affairs and Environment, Derrick Bragg.

Town Closures and Service Impacts

  • Effective August 24, 2020, wearing a non-medical mask that covers the nose and mouth is mandatory for people 5 years of age or older in most indoor public spaces. For a full list of spaces and exceptions visit gov.nl.ca/covid-19. The Town of Torbay will be requiring the public to wear masks in all Town facilities. Masks will not be provided, please bring your own.
  • The Town Hall is currently closed to the public in compliance with provincial guidelines at Alert Level 5 until March 12, 2021, with an update to be provided at that time.
  • Torbay Common is closed to the public and all Town programs and events are suspended in compliance with provincial guidelines at Alert Level 5 until March 12, 2021, with an update to be provided at that time.
  • The municipal dog park located at Upper Three Corner Pond Park is currently closed for the safety of residents under Alert Level 5. All playgrounds are closed for the season and will remain so under Alert Level 5.
  • The Town will maintain essential services of water testing, snow/ice control, municipal enforcement, and garbage & recycling collection (as per the regular garbage schedule).
  • Council meetings will be held virtually and be closed to the public but will be available via live stream on the civicweb portal.
  • The Planning & Development Department will continue accepting and processing applications and compliance letter requests. Application forms, and any correspondence and documentation can be sent by email to sparsons@torbay.ca, fax (709) 437-1309 or mail. Application forms are available on the Town’s website and payments can be made via online banking or submission of cheque to the Town of Torbay. For more information visit: Planning & Development – Submitting Applications and Requests
  • The Town of Torbay is no longer required to hold physical public hearings if social distancing protocols cannot be accommodated. The Town will continue to give notice of public hearings and the Commissioner will only be accepting written submissions, which will be considered and reflected, where appropriate, in the Commissioner’s report to Council. For more information on updates to Public Hearings, Registrations, and Appeals view the Circular from Department of Municipal Affairs and Environment Deputy Minister, Dan Michielsen

Access to Services & Support

The Government of Canada rolled out an Economic Response Plan due to the impact of the COVID-19 outbreak on workers, parents, and businesses. If you are facing financial hardship as a result of the COVID-19 outbreak, visit the Department of Finance website to see if you qualify for any of the supports available.

Mental Health Support

The outbreak of COVID-19 may be stressful for people. You may be experiencing a high degree of uncertainty, worry, anxiety and stress about the health and safety of your loved ones, and how COVID-19 may disrupt the lives of you and your family.

If you are finding it difficult to cope or feel anxious, Bridge the gapp offers many services to support you and your well-being. Please visit www.bridgethegapp.ca for more information.

If you are feeling isolated and alone during COVID-19, you are encouraged to reach out and speak with a trained mental health peer supporter. Call the CHANNAL Warm Line at 1-855-753-2560 9AM-12AM daily.

If you are experiencing a mental health crisis, you should call the Mental Health Crisis Line at 1-888-737-4668, available 24 hours a day, or use the Crisis Text service by texting 686868. Frontline workers can text ‘FRONTLINE’ to 741741 for mental health crisis support. Kids and Youth looking for support can also contact the Kids Help Phone at 1-800-668-6868.

Medical Support

Pharmacists can extend prescriptions without the need for a Doctor’s appointment.

Torbay Medical Clinic is open for patients of their practice for both phone appointments AND in-person appointments, should the doctor determine it is required. Please call the clinic at (709) 437-6402 if you need to schedule an appointment. Please note that phone calls from blocked numbers may not get through.

Eastern Health has opened a new temporary phone line for individuals who have questions about the status of their hospital appointments. Patients and clients can call 709-752-4500, or toll-free at 1-833-752-4500, Mon to Fri, 8:30am to 4:30pm, to inquire if their scheduled hospital appointment is going ahead/cancelled/rescheduled.

If you are experiencing symptoms of COVID-19 please complete the COVID-19 Self-Assessment. If you cannot access the self-assessment tool, please contact 811. Symptoms of COVID-19 are defined as having ONE of the following:

  • Fever (including chills/sweats);
  • Cough (new or worsening);
  • Shortness of breath or difficulty breathing;
  • Runny, stuffy or congested nose (not related to seasonal allergies or other known causes/conditions);
  • Sore throat or difficulty swallowing;
  • Headache;
  • Acute loss of sense of smell or taste;
  • Unusual fatigue, lack of energy;
  • New onset of muscle aches;
  • Loss of appetite;
  • Vomiting or diarrhea for more than 24 hours;
  • OR a child displaying small red or purple spots on hands and/or feet*

Business Supports

Businesses impacted by the COVID-19 outbreak can view a list of federal, provincial, and municipal supports available at Support for Businesses During COVID-19

Supports include financial supports, loans, and access to credit, as well as supports for employees and for the self-employed.

Other Supports

North East Avalon Food Bank – 437-6367

Regulations

Travel

  • The Government of Canada has advised Canadians to curtail all non-essential travel. The Canada and United Stages border have jointly closed their borders to all non-essential travel. This will not impact the transport of goods.
  • All individuals arriving in Newfoundland and Labrador from outside the province must self-isolate for 14 days, including those individuals arriving from other provinces and territories in Canada. Anyone failing to comply with this order are subject to fines and/or jail time.

Physical Distancing & Business Closures

Limit your contact with others to your immediate household bubble and work from home, where possible. Residents are also asked to stay home as much as possible, except to get essentials like groceries and medications.

Provincial Health and Community Services Minister John Haggie has declared a public health emergency as a result of the COVID-19 pandemic. This declaration will effect the operations of several types of businesses and both individuals and businesses that do not comply may face penalties. On April 30, 2020, a COVID-19 provincial alert system was announced to provide Newfoundlanders and Labradorians with an overview of the steps that will be taken as public health measures are relaxed. Visit the provincial COVID-19 Alert Level System website for more information.


We are currently at Alert Level 5.

Your responsibility:

  • Follow Public Health Guidance for All Alert Levels.
  • Stay at home as much as possible, except to get essentials like groceries and medications.
  • Limit contact with others to your immediate household bubble.
  • If you have COVID-19 symptoms, contact 811.

Public Spaces and Gatherings:

  • Gatherings of more than 5 people are prohibited.
  • Funerals, wakes and visitations are prohibited.
  • Burials and weddings are limited to no more than 5 people, including the officiant.
  • Informal gatherings must be limited to your household bubble. If you are a one-person household you may join another household bubble.
  • Schools and post-secondary educational institutions are closed.

Recreational Activities:

  • Group and team sport and recreation activities are suspended.
  • Group arts and cultural activities are suspended. This includes bands, choirs, dance and music classes.
  • Gym and fitness facilities, yoga studios, swimming pools, tennis and squash facilities, arenas, dance studios and performance spaces are closed.
  • Outdoor activities, including walking, hiking, or snowshoeing, are encouraged as long as physical distancing can be maintained between household bubbles and you are not required to self-isolate for any reason.
  • Playground equipment in municipal parks are closed.
  • Campsites in municipal and privately owned parks are closed.

Health care services:

  • Private health care clinics are closed, except those of physicians and nurse practitioners. Closed clinices can offer urgent and emergent care, and virtual options can be offered for non-urgent care.
  • Regional health authorities have postponed or cancelled some health services.
  • Visitor restrictions in health care are in place.
  • Orders for long term care, personal care homes, and assisted living facilities are in place.

Businesses and Services:

  • Retail stores that do not provide services essential to life, health or personal safety of individuals and animals are closed to in-person service, but can offer online/telephone sales with delivery or curbside pick-up options.
  • Retail stores that are permitted to remain open are not permitted to sell scratch or break open lotto tickets in store.
  • Personal service establishments, including spas, esthetic services, hair salons, body piercing, tattooing and tanning salons, are closed.
  • Restaurants are closed for in-person dining. Take-out, delivery and drive-thru options are permitted.
  • Bars, lounges, bingo halls and cinemas are closed.

For more information on the restrictions and penalties related to the public health emergency, visit www.gov.nl.ca/covid-19.

If you are a business owner in Town of Torbay and have any questions related to these measures and exemptions, please contact jschwarz@torbay.ca or sparsons@torbay.ca.

The Town of Torbay is restricting parades and public motorcades at this time as they are not consistent with the recommended approach to limit vehicular travel in the province for essential reasons.  For more information, please review the letter from Minister of Municipal Affairs and Environment, Derrick Bragg.

How can you help prevent the spread of COVID-19?

The Town of Torbay asks all residents to do their part to prevent the spread of COVID-19. Please practice social (physical) distancing by maintaining a distance of at least 2 m/6 ft from others. Avoid crowds and large gatherings.

Practice good hygiene habits including washing your hands frequently for at least 20 seconds with soap & water or alcohol-based hand rub; avoid touching your eyes, mouth, and nose; and cover your cough or sneeze with the bend of your elbow or a tissue (if using a tissue, please immediately dispose of it in a closed garbage receptacle). If you are unwell please stay home. Those at higher risk of complications from COVID-19 are asked to please stay home except for essential travel, such as picking up supplies or groceries.

According to the World Health Organization, coronaviruses may persist on surfaces for a few hours or up to several days depending on the type of surface and temperature/humidity. If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others.

What should you do if you exhibit symptoms?

If you are experiencing symptoms of COVID-19 please complete the COVID-19 Self-Assessment. If you cannot access the self-assessment tool, please contact 811. Symptoms of COVID-19 are defined as having ONE of the following:

  • Fever (including chills/sweats);
  • Cough (new or worsening);
  • Shortness of breath or difficulty breathing;
  • Runny, stuffy or congested nose (not related to seasonal allergies or other known causes/conditions);
  • Sore throat or difficulty swallowing;
  • Headache;
  • Acute loss of sense of smell or taste;
  • Unusual fatigue, lack of energy;
  • New onset of muscle aches;
  • Loss of appetite;
  • Vomiting or diarrhea for more than 24 hours;
  • OR a child displaying small red or purple spots on hands and/or feet*

If you do not have these symptoms but are unsure of contact with COVID-19 and need direction, please call the Torbay Medical Clinic at 437-6402.

If you have trouble breathing, please call 911 or proceed to the Emergency Room immediately.

How do I stay informed?

Please continue to visit this site, torbay.ca/covid-19, for updates on COVID-19 and the impact on the Town of Torbay. Residents are encouraged to sign up for Torbay Alerts if you have not already done so.
 
Provincial updates: gov.nl.ca/covid-19
National updates: canada.ca/coronavirus
International updates: who.int
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