COVID-19 Updates

In order to support the efforts to control the spread of the Coronavirus (COVID-19), the Town of Torbay has made the decision to close all facilities to the public, including the Town Hall. We will continue to operate with a focus on providing core essential services to residents while protecting the health and safety of Town employees to enable them to deliver those services.
The Town is prioritizing the safety of our staff while maintaining essential services for all residents. This includes:
  • Staff working remotely from home when possible
  • Increased cleaning efforts at all offices, facilities and public areas
  • Educating staff on risks and prevention practices
  • Eliminating all business travel
  • Cancellation of public meetings at the Town Hall and all other facilities
  • The review and update of emergency preparedness plans
For any inquiries, please contact the Town at (709) 437-6532 or info@torbay.ca and the appropriate staff will be available to respond.
The Town of Torbay is closely monitoring the spread of the Coronavirus (COVID-19). We are engaging with leading health authorities and consulting with all level of governments to provide a coordinated response.

Town Closures and Service Impacts

  • All Town facilities, including the Town Hall, are closed to the public.
  • All recreational programs, events, and rentals are cancelled until further notice;
  • All playgrounds will remain closed until further notice;
  • The Town will maintain essential services of water testing, snow/ice control, municipal enforcement, and garbage & recycling collection (as per the regular garbage schedule);
  • Council meetings will be closed to the public but will be available via live stream on the civicweb portal.
  • The Town of Torbay is deferring all tax payments, including residential, commercial, and business taxes, until the end of June, and there will be no interest charged until June 30. Residents who already have pre-authorized debit plans or post-dated cheques in place can take advantage of this tax payment deferral by completing the Tax Payment Deferral Form. For more information on the deferral of tax payments visit: 2020 Tax Deferral.
  • The Planning & Development Department will continue accepting and processing applications and compliance letter requests. Application forms, and any correspondence and documentation can be sent by email to sparsons@torbay.ca, fax (709) 437-1309 or mail. Application forms are available on the Town’s website and payments can be made via online banking or submission of cheque to the Town of Torbay. For more information visit: Planning & Development – Submitting Applications and Requests

Access to Services & Support

The Government of Canada is rolling out an Economic Response Plan due to the impact of the COVID-19 outbreak on workers, parents, and businesses. If you are facing financial hardship as a result of the COVID-19 outbreak, visit the Department of Finance website to see if you qualify for any of the supports available.

Business Supports

Businesses impacted by the COVID-19 outbreak can view a list of federal, provincial, and municipal supports available at Support for Businesses During COVID-19

Supports include tax and payment deferrals, financial supports, supports for employees, and supports for self-employed.

Mental Health Support

The outbreak of COVID-19 may be stressful for people. You may be experiencing a high degree of uncertainty, worry, anxiety and stress about the health and safety of your loved ones, and how COVID-19 may disrupt the lives of you and your family.

If you are finding it difficult to cope or feel anxious, Bridge the gapp offers many services to support you and your wellbeing. Please visit www.bridgethegapp.ca for more information.

If you are feeling isolated and alone during COVID-19, you are encouraged to reach out and speak with a trained mental health peer supporter. Call the Provincial Warm Line at 1-855-753-2560 9:00am to 12:00am daily.

If you are experiencing a mental health crisis, you should call the Mental Health Crisis Line at 1-888-737-4668, available 24 hours a day, or use the Crisis Text service by texting 686868.

Medical Support

Pharmacists can extend prescriptions without the need for a Doctor’s appointment.

Torbay Medical Clinic is open for patients of their practice.  To help with social distancing, doctors can provide phone appointments.  Please call the clinic at (709) 437-6402 if you need to schedule an appointment.

Eastern Health has opened a new temporary phone line for individuals who have questions about the status of their hospital appointments. Patients and clients can call 709-752-4500, or toll-free at 1-833-752-4500, Mon to Fri, 8:30am to 4:30pm, to inquire if their scheduled hospital appointment is going ahead/cancelled/rescheduled.

Individuals who are experiencing symptoms of COVID-19, or have come in contact with someone who has fever, cough or difficulty breathing, should complete the online self-assessment at www.811healthline.ca before calling the NL Health Line 811. If you are not seriously ill, do not go to an emergency department or doctors’ office.

Regulations

Travel

  • The Government of Canada has advised Canadians to curtail all non-essential travel. The Canada and United Stages border have jointly closed their borders to all non-essential travel. This will not impact the transport of goods.
  • All individuals arriving in Newfoundland and Labrador from outside the province must self-isolate for 14 days, including those individuals arriving from other provinces and territories in Canada. Anyone failing to comply with this order are subject to fines and/or jail time.

Physical Distancing & Business Closures

Provincial Health and Community Services Minister John Haggie has declared a public health emergency as a result of the COVID-19 pandemic. This declaration will effect the operations of several types of businesses and both individuals and businesses that do not comply may face penalties. The order, effective March 23, 2020 is in effect for 14 days.

  • Effective immediately, gym and fitness facilities, including yoga studios, tennis and squash facilities; dance studios; cinemas; performance spaces; arenas; businesses that hold a license under the Liquor Control Act whose primary purpose is the consumption of beer, wine, or spirits; personal services establishments including spas, esthetic services, hair salons, body piercing, tattooing and tanning salons; retail stores, unless those stores provide services essential to life, health or personal safety of individuals and animals are ordered closed.
  • Bingo Halls are ordered closed.
  • Restaurants are ordered to close for in-person dining. Take-out, delivery and drive-thru services are permitted.
  • Gatherings of more than 10 people are prohibited.
  • Funerals, visitation and weddings are limited to no more 10 people.
  • Visitation to personal care homes is prohibited, unless for exceptional circumstances, including end of life.

For more information on the restrictions and penalties related to the public health emergency, visit www.gov.nl.ca/covid-19.

If you are a business owner in Town of Torbay and have any questions related to these measures and exemptions, please contact jschwarz@torbay.ca or sparsons@torbay.ca.

How can you help prevent the spread of COVID-19?

The Town of Torbay asks all residents to do their part to prevent the spread of COVID-19 by practicing good hygiene habits including washing your hands frequently for at least 20 seconds; avoid touching your eyes, mouth, and nose; and cover your cough with the bend of your elbow or a tissue. We encourage all residents to practice physical distancing at this time and avoid crowded places. If you are unwell please stay home.

According to the World Health Organization, coronaviruses may persist on surfaces for a few hours or up to several days depending on the type of surface and temperature/humidity.

If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Clean your hands with an alcohol-based hand rub or wash them with soap and water. Avoid touching your eyes, mouth, or nose.

What should you do if you exhibit symptoms?

If you have a cough or a fever, please do not go to the Torbay Medical Clinic. Please phone the Healthline at 811 first if you have any reason to believe you have been in contact with COVID-19.

If you do not have these symptoms but are unsure of contact with COVID-19 and need direction, please call the Torbay Medical Clinic at 437-6402.

If you have trouble breathing, please call 911 or proceed to the Emergency Room immediately.

How do I stay informed?

Please continue to visit this site, torbay.ca/covid-19, for updates on COVID-19 and the impact on the Town of Torbay. Residents are encouraged to sign up for Torbay Alerts if you have not already done so.
 
Provincial updates: gov.nl.ca/covid-19
National updates: canada.ca/coronavirus
Internation updates: who.int
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