eServices

Register for a community program, buy and print tickets to a community event, check an account balance, reprint a receipt, or request an address change; these are just some of the features available through Torbay eServices!

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Register for eServices

Residents

In order to avail of resident benefits, such as discounts or early registration, residents must sign-up for eServices using a Signup Key.

Your Signup Key is included at the bottom of your property/business tax invoice or can be obtained by contacting the Torbay Town Hall at 437-6532.

Sign-up for eServices at here and follow the steps below:

  1. Select the Resident or Business Owner of the (Town of Torbay) option.
  2. Enter your Signup Key and Last Name and click Submit Key.
  3. Enter your details as prompted.
    • Date of birth must be entered accurately, as some events are age-specific.
    • Please note that the email and password you enter will be used to log in on a go forward basis.
  4. Check the I am not a Spambot checkbox.
  5. Check the I agree to the Terms of Service and Privacy Policy checkbox.
  6. Click Register.
  7. A notification should now be displayed to confirm that you have successfully set up your eServices account.

Non-Residents

You do not need to be a resident of the Town of Torbay to have a Torbay eServices account.  As a guest, you can still register for community programs and buy and print tickets for community events

Sign-up for eServices at here and follow the steps below:

  1. Select the Guest option.
  2. Enter your details as prompted.
    • Date of birth must be entered accurately, as some events are age-specific.
    • Please note that the email and password you enter will be used to log in on a go forward basis.
  3. Check the I am not a Spambot checkbox.
  4. Check the I agree to the Terms of Service and Privacy Policy checkbox.
  5. Click Register.
  6. A notification should now be displayed to confirm that you have successfully set up your eServices account.

You should have received two separate letters in the mail during early May, 2013. The first letter included your SIGNUP KEY. The second letter included your ACTIVATION KEY. Both of these keys are linked to your account and are required in order to access the Town’s eServices. If you did not receive this information, please call the Town at 437-6532.

 

For more details on how to set up your eServices account, visit the Web Portal Signup Guide.


Already signed for eServices but unable to view early registration or resident discounts? You may be signed up as a guest.

How to check if you are signed up as a resident or as a guest:

  1. Sign in to your eServices account.
  2. Click the circle icon on the upper far right of the screen.
  3. If you are a guest, the word “guest will appear under your name; if you are a resident, the word “citizen” will appear under your name.

If you are currently registered as a guest and would like to have your account converted to a resident account, please contact the Torbay Town Hall at 437-6532.


Adding Family Members or Businesses to your eServices Account

Once you have successfully set up your account, you can create sub accounts for any family members or businesses that you will be registering for events.

  1. Click the Manage Sub Account link on your account dashboard.
  2. Click the Create New Sub Account button.
  3. Select the appropriate sub account option, Register an Individual or Register a Business.
  4. Enter details as prompted.
    • If registering as an individual, date of birth must be entered accurately, as some events or ticket prices are age-specific.
  5. Click Save.

For more details, visit the How to Manage Sub Accounts page.


Sign-up for an Event

Current events can be viewed by clicking the Program Signup link on the left main navigation menu.

  1. Click on the appropriate event.
  2. Select the Ticket type dropdown box to see which ticket types are available for that event.
    • Ticket types include individual, business, and general.
    • Individual and business tickets can be added to the cart by clicking the Add to cart button next to the account holder or sub account holders.
    • General tickets can be purchased by adding the preferred quantity in the Number of Tickets box and clicking the Add to Cart button.
  3. Once you have added all items to your cart, click the Proceed to Cart button.
  4. Indicate if you Agree to the Terms of the Town by selecting the checkbox next to it.
  5. Select the appropriate payment method (Interac or Credit).
  6. Click the Purchase button. You will be redirected to add your payment details and process payment.

Congratulations, you are now successfully registered for an event using eServices.


Using eServices for Payment

Payment of eBills are made through eServices through your own personal online banking. This will require you to add the Town of Torbay as a payee in your online banking services, similar to how you would pay any other bill online through your bank. To set up the Town of Torbay as a payee in your online banking, you will need your Town of Torbay Account Number. To obtain your account number, contact us at 437-6532.